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Get in touch

There are loads of ways you can get in touch with us...

Unfortunately the press office does not have access to customer account information so cannot help with customer enquiries.

If you would like to make a customer enquiry, please ring one of the following numbers;

For broadband, TV and landline:

  • Existing customers 0845 454 1111 (or 150 free from your Virgin Media landline)
  • New customers 0800 052 2525

For mobile and mobile broadband:

  • Existing customers 0845 600 0789 (or 789 for a maximum of 10p from your Virgin Media mobile)
  • New customers 0845 650 4500

For all press enquiries, email Virgin Media PR team or call the press office at +44 (0)333 000 2900

For all marketing, advertising or sponsorship enquiries, please email Lucy Atabey.

If you have a media query about Virgin Group, Richard Branson or another Virgin company, please ring the Virgin switchboard on +44 207 313 2000 or visit

If you are looking to get in touch with the press office for Virgin Media Business, click here.

Please note: the press office numbers given above are to be used by members of the media only.