08 February 2012
Virgin Media creates 620 new customer service jobs
Employment boost to meet TiVo® and superfast broadband demand
Virgin Media today announced it is boosting its workforce with 620 new jobs as it looks to meet the growing demand for its next generation TV offering, TiVo, and leading superfast broadband service.
The new recruits will join Virgin Media over the coming weeks and will be based in a number of locations across the country, with the majority in Manchester and Swansea.
The company is looking to fill 500 customer service positions in its call centres and will provide on the job training for all the roles. The agents will spend six weeks undergoing extensive training and will learn about Virgin Media’s market leading products as well as the skills for delivering excellent customer service.
Virgin Media is also on the look out for 120 people they can train up as engineers as part of its apprenticeship scheme. The programme is now in its fourth year and has already placed 530 people into roles within the company. The successful scheme is focused on attracting young people, particularly school leavers, and allows them to gain qualifications whilst earning money.
Paul Buttery, Chief Customer & Networks Officer said: "The new jobs that we’ve announced today will ensure we’re meeting the increasing demand for our next generation digital products and will help our customers get the kind of service they expect from a Virgin company.
"This investment will benefit a number of communities across the country and we’re particularly proud that we’re able to provide so many young people with a much needed start in these challenging economic times."
The 12 month field apprenticeship at Virgin Media will work towards the company’s very own, nationally recognised National Vocational Qualification in Communication Technology. The qualification has been designed to help the apprentices develop a mix of both technical and customer engagement skills in a very short time frame, with a core focus on delivering a fantastic customer experience.
Virgin Media apprentices gain hands on experience of installing services, diagnosing and fixing faults as well as learning how to ensure the safe maintenance of Virgin Media’s fibre optic cable network. Once qualified, the apprentices will be responsible for installing and maintaining Virgin Media’s superfast broadband, phone and digital TV service for customers.