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Managing our digital responsibilities

Managing our digital responsibilities

Find out what we’re doing to make sure people feel safe & confident in the digital world.


The power of digital technology to deliver sustainable lifestyles owes much to the principle that the internet is an open, uncensored and unmanaged environment to which consumers and content providers alike have equal and unrestricted access. But as digital technology becomes more integral to our daily lives, and people get more inventive in using it, this principle becomes increasingly tested against a range of complex social issues.

Our customers can only get the best out of our digital technology, and feel safe and confident while using it, if we confront these social issues and responsibilities. To achieve that, we firmly believe that network operators like us need to be given greater freedom to proactively manage online activity.

We know that’s a controversial idea. Which is why we’re committed to building trust with our customers and approaching this idea in a measured, proportionate and transparent way.

In this section you can find out what the social issues are and what we’re doing to proactively manage them:

  • We want to make sure all of our customers are safe and secure online. We spoke to Lee Atkins in our Broadband team to find out where the big threats are coming from and what we're doing about them. Click here to find out what he said.
  • We think it’s important that everyone should have access to our products and services. We offer a range of services for customers with special needs. Click here to see more.
  • We know it's important to look after the information our customers provide us. We've got very clear policies in place to ensure we collect, use and look after customers' information in a responsible way. Click here to see our policies.
  • We're open and honest about the way we manage traffic on our network. We've published details about our policies which you can access by clicking here.
  • We want to be honest about our broadband speeds too. Click here to see why we think speed matters.