About Virgin Media




Back in 2010 we were one of the first businesses to stop producing hardcopy sustainability reports and bring all our information online. This year we’ve made it easier than ever before to get the latest news and updates through improved navigation and we’ve brought our sustainability story to life through new videos and infographics.

Get exactly what you want

If you’re looking for more data about our performance in operational areas like carbon emissions, waste and recycling, or even the diversity of our workforce, you’ll find this in the content we publish about our performance against our key targets.

You can also join the conversation about how we're doing on our stories page, where you’ll find news and views from people at Virgin Media, as well as external experts. It’s all about having an ongoing, open and honest conversation on how we’re becoming a more sustainable business. And it’s open to our staff, suppliers, partners – and you!

We think we're on to something with our approach but we'd love to hear what you think. Please get in touch by posting a comment on our stories page, tweet (don't forget to include #vmsust), or email sustainability@virginmedia.co.uk.

Verifying and assuring our data

We take the same approach to identifying our biggest sustainability issues as our parent company, Liberty Global. We know the best way to make sure we’re on the right track when it comes to sustainability – from how we develop the services of the future, to how we manage our waste today – is to ask our customers, staff, top thinkers in sustainability, pioneers in digital technology, along with MPs, journalists and bloggers. This kind of stakeholder engagement is an important part of any company’s sustainability story.

When it comes to reporting our performance on key sustainability measures, we follow the same reporting principles set out in the Global Reporting Initiative's Framework. These include, but are not limited to, stakeholder inclusiveness, timeliness and clarity. We’ve also been reporting our environmental impacts and our actions to reduce them to the Carbon Disclosure Project (CDP) since 2008.

We follow a strictly controlled process for data collection, and all of our quantitative data is audited by Liberty Global, as well as being included in their Corporate Responsibility Report. In 2014, for the first time, Liberty Global commissioned an external accounting firm to perform limited assurance on its Scope 1, 2 and 3 GHG emissions data. As part of the global assurance process, Virgin Media’s data was checked. For full details on KPMG’s limited assurance opinion, please click here.

We also use the Greenhouse Gas Protocol operational control approach to establish the organisational boundaries for our environmental data. This means we include operations where we have the full authority to introduce and implement operating policies.

All data in our performance pages covers the period January 1 to December 31, 2014 unless we’ve stated otherwise.